REFUNDS AND EXCHANGES
eXtremeRate offers the possibility of returning your purchase in full within thirty (30) days from the date of delivery. For the return request caused by non-quality problems, including but not limited to personal reasons such as dislike, the customer shall bear the returned shipping costs, all returned items will have a 15% restocking fee.
If you decide to return your item, please create a support ticket on the Contact Us page within 30 days of receipt of the product. It must be sent back to our facility within 45 days from the date of receipt.
We accept returns for defective products, in the original storage bag with all accessories, manuals, and documentation that were included with the product. If there is any damage or excessive wear to the item, there will be an additional charge, based on the cost of repair or replacement. We will contact you for confirmation once we receive the returned products and determine that they satisfy return conditions. Please note that your bank may take up to seven days to process the payment.
eXtremeRate provides a 3-month (90 days) warranty period following the date you purchased the product against manufacturing defects for 90 days. Defective products within 3 months will get repaired or replaced at our discretion. You will get a pre-paid Shipping Label to arrange the shipment so you don't need to pay any return delivery charges within 90 days. The freight charge is at our expense.
This warranty does not apply to consumable parts, such as protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship.